Our Services

From quick city rides to planned corporate travel, we have the right transportation solution for you.

Transportation Solutions for Every Need

Whether you need a quick ride across town or a planned corporate transportation solution, AutoCall has you covered with professional service and competitive rates.

Call Answering Services

Professional call handling for your taxi business

  • 24/7 live call answering
  • Custom greeting scripts
  • Professional customer service
  • Booking management
  • Message taking & forwarding
  • Multilingual support available
Dispatch Support

Dispatch Support

Streamlined coordination for efficient operations

  • Real-time job assignment
  • Driver coordination
  • Route optimization support
  • Live updates to customers
  • Emergency dispatch handling
  • Integration with your systems
Customer Service

Customer Service

Exceptional support that builds loyalty

  • Complaint resolution
  • Booking modifications
  • Payment inquiries
  • Customer feedback management
  • Follow-up services
  • Quality assurance monitoring

After-Hours Support

Round-the-clock coverage for your business

  • Night shift call handling
  • Weekend availability
  • Holiday coverage
  • Emergency response
  • Overflow call management
  • Seamless handover protocols

Booking Management

Efficient scheduling and coordination

  • Advance booking handling
  • Recurring ride setup
  • Calendar management
  • Appointment reminders
  • Cancellation processing
  • Preferred driver requests

Data & Reporting

Insights to help your taxi business grow

  • Detailed trip reports
  • Performance analytics
  • Customer feedback insights
  • Driver performance tracking
  • Cost & revenue monitoring
  • Custom business reports

Quality Assurance Management

Enhance your customer support by leveraging our expert team to monitor, evaluate, and improve service quality consistently.

  • Regular call quality monitoring
  • Customer satisfaction tracking
  • Service improvement recommendations
  • Issue escalation handling
  • Performance benchmarking reports

How Outsourcing Transforms Your Customer Service

Call centre outsourcing is the perfect solution to modern customer support problems, helping businesses improve service while cutting costs.

Outsourcing

What Is Call Centre Outsourcing?

Call centre outsourcing involves partnering with an external company to manage customer service, sales, or technical support. These services can be provided locally (onshore), in nearby regions (nearshore), or internationally (offshore).

By outsourcing, businesses can improve customer experience, lower operational costs, and leverage industry best practices for more efficient and seamless operations.

Key Benefits Of Call Centre Outsourcing

Ready to transform your customer service?

Let's discuss how our outsourcing solutions can help your business grow.

How It Works

Booking a ride with AutoCall is simple, fast, and reliable.

1. Call or Book

Call our booking line or use our simple online booking system. Tell us your pickup location and destination.

2. We'll Find You

Our experienced local driver will arrive at your pickup location promptly and contact you when they arrive.

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3. Enjoy Your Ride

Sit back and relax in our clean, comfortable vehicle while our professional driver gets you to your destination safely.

Frequently Asked Questions

Got questions? We've got answers. Find everything you need to know about our taxi services.

We provide call answering services and dispatch solutions for taxi companies and service providers.

Yes, our inbound call centre operates 24/7. Your customers are our priority, and we ensure that their calls are answered promptly at any time of day or night.

It allows you to focus on your companies core operations while we take care of your customers and make sure that they receive quality services.

Absolutely! Our call centre is equipped to manage high call volumes efficiently, ensuring that no customer is left waiting.

We specialize in serving taxi companies and service providers, ensuring that our agents are trained to handle industry specific inquiries and dispatch needs.

Yes, we offer our services in English, Hindi, Urdu and Punjabi for now.

Yes, we can integrate with most dispatch systems. Please contact us to discuss your specific requirements.

Still have questions? We're here to help!